COVID-19 has brought about unthinkable change in a short period of time. While OMB and OPM have provided guidelines (e.g. OMB-20-23, Aligning Federal Agency Operations with the National Guidelines for Opening Up America Again), agencies are still grabbling with new challenging decisions that impact their workforce. One challenge that presents a special opportunity is telework. Transitioning from a workplace benefit to a business imperative, telework provides an impetus to evaluate new ways of working in all or parts of an organization. It also drives the need for organizations to build their capacity and agility to deliver services in new and/or different ways. This “new normal” must be addressed through data- driven decision-making to help organizations appropriately pivot, innovate and sustain their mission.

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